Places include the spaces where people interact with the community. These places may include:
1. Main location
- This is community’s main location. Depending on your community size – you may have multiple spaces – like prayer halls, activity rooms, banquet halls, washrooms, offices, etc.
2. External locations
- Places that include external venues, homes, parks and other locations where members and staff meet.
It’s important to pay attention to each space individually as a ‘point of experience’.
For example, a community may have a great prayer service – but because the washrooms are dirty and don’t have paper, it hinders the experience of the people visiting the community – and creates negative feelings.
Over time these negative feelings can affect critical decisions – like coming more often, donating, volunteering, etc.